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Privacy Policy

Effective Date: 07/14/2025

This Privacy Policy explains how Cloudlvl ("we," "us," or "our") collects, uses, and protects your personal information when you use our AI-powered cloud infrastructure management platform and related services (the "Service"). By continuing to use our application, you accept the terms of this Privacy Policy.

Cloudlvl is an AI agent that helps create and manage infrastructure resources on cloud providers like AWS, Azure, and GCP using natural language interactions.

1. Information We Collect

Personal Information

We collect the following personal information when you use our Service:

  • Account Information: First name, last name, and email address
  • Authentication Data: Login credentials managed through our secure external authentication service
  • Platform Connection Data: Information related to your cloud provider connections, including last login times and connection status
  • Organization Information: When you create an organization, this information is stored with our authentication provider to enable platform functionalities

Usage Information

  • AI Conversations: Your interactions with our AI agent, including prompts, responses, and chat history
  • Resource Metadata: Information about your cloud infrastructure resources to manage stack states and improve user experience
  • Deployment Data: Metadata related to your infrastructure deployments and configurations

2. How We Use Your Information

We use your information for the following purposes:

  • Service Provision: To provide, operate, and maintain our AI-powered infrastructure management services
  • AI Processing: To send your requests to our chosen Large Language Model (LLM) provider to generate appropriate responses
  • Enhanced Functionality: To enrich your requests with resource metadata to improve AI precision and response quality
  • Chat History: To preserve conversations between you and our AI for functionality purposes
  • Cloud Operations: To perform operations on your cloud provider accounts (creating, updating, or deleting resources) according to the permissions you provide
  • Service Improvement: With your explicit prior consent, to use conversation data to improve our services and AI interactions
  • Web Search: Our AI may search the web to provide more comprehensive and accurate responses to your queries

3. Information Sharing and Disclosure

We share your information with the following third parties:

  • LLM Providers: Your AI requests are sent to our chosen LLM provider companies to obtain appropriate responses
  • Vector Database Providers: Resource metadata is securely stored with our vector database provider to manage stack states
  • Authentication Services: Our secure external authentication service manages user credentials and organization information
  • Payment Processors: For subscription management, we use secure external services. No banking information is stored on our systems
  • Cloud Providers: We interact with your chosen cloud providers (AWS, Azure, GCP) as authorized by your permissions to manage your infrastructure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure storage of user information in our protected database systems
  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Secure integration with trusted third-party service providers

5. Your Rights and Choices

Data Control

  • Chat History Deletion: You can request deletion of your conversation history with our AI at any time
  • Consent Management: You control whether we can use your conversation data to improve our services
  • Cloud Permissions: You control what permissions our AI has to operate on your cloud provider accounts

Account Management

To delete your account or organization, please contact our support team at hello@cloudlvl.com. We will process your request in accordance with applicable data protection laws.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

  • Account information: Retained while your account is active and for a reasonable period after closure
  • Chat history: Retained until you request deletion or close your account
  • Resource metadata: Retained to maintain service functionality and stack state management
  • Authentication data: Managed by our external authentication provider according to their retention policies

7. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify all affected users within 48 hours via email. We will also take immediate steps to secure our systems and minimize any potential impact.

8. Third-Party Services

Our Service integrates with various third-party services, including cloud providers, authentication services, LLM providers, and payment processors. Each of these services has their own privacy policies and terms of service. We encourage you to review their privacy practices.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

Email: hello@cloudlvl.com

We will respond to your inquiries in a timely manner and work to address any concerns you may have about your privacy and data protection.